Award winning developer Crest Nicholson has been awarded top marks for customer satisfaction by the Home Builders Federation (HBF), the leading representative body for private housebuilders across the UK and Wales.
In its annual Customer Satisfaction Survey, the results of which were announced last week, the HBF has awarded Crest Nicholson an outstanding 5 out of 5 stars as a testament to the company’s commitment to delivering high quality housing combined with excellent customer service.
This approach is clearly evident at Badgers Walk, Crest Nicholson’s landmark development in Brewood, where there are now only two homes to be sold – a three-bedroom ‘Rowley’ and a four-bedroom ‘Kenyon’.
Both the ‘Rowley’ and the ‘Kenyon’ feature open plan living/dining rooms, contemporary kitchens with stainless steel appliances and bathrooms boasting sleek suites.
Set in the quintessentially English village of Brewood, Badgers Walk is an ideal place to raise a family with a choice of schools nearby and a range of clubs and societies providing opportunities to get involved in local life.
The HBF’s annual survey is a self-completion postal census sent to nearly 33,000 purchasers who have legally completed between October 2008 and September 2009. Aimed at those who have purchased from one of the UK’s largest 15 housebuilders, this is the HBF’s fifth annual customer satisfaction survey since the report was first launched in 2005 and reveals the highest overall results across the entire industry for the last five years. The report grades developers on varying aspects of service to give an overall banding based on ‘Quality of home’ and ‘Recommendation’. Crest Nicholson scored 5 stars in each category, which equates to 90% or more of respondents stating that they were ‘very’ or ‘fairly satisfied’ with the quality of their new home , with the same percentage saying that they would be willing to recommend Crest Nicholson to a friend.
Amanda Benjamin, sales manager at Crest Nicholson, said: “Buying a new home is one of the most important decisions we make, and making sure that our customers are well looked after is a real priority for us. It’s fantastic that we’ve been recognised for this at a national level, but it’s important to realise that this is a constantly evolving process and so we are always looking for ways to improve our customer relationships on an ongoing basis. Equally, as a company it’s vital that we continue to ensure that we are building the sort of homes that people actually want to live in, and it’s been great to see that Badgers Walk has already proven to be so popular.”
The final homes at Badgers Walk are priced from £259,950.
See Also: Property News (0), Crest Nicholson (0), Badgers Walk (0), Home Builders Federation (0), Customer Satisfaction Survey (0), Brewood (0)
Date Published: 10 May 2010
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