McCarthy & Stone, the UK market leader in retirement living with developments across the Scotland has been awarded five stars for customer satisfaction for the fifth year running in an independent survey by the Home Builders Federation (HBF).
The nationwide HBF Customer Satisfaction Survey is sent to purchasers of new homes eight weeks after they move in and asks them to rate areas such as service and the quality of their home. From the results, each of the UK’s 15 major housebuilders is then awarded a star rating from one to five.
In the latest set of results, which cover home completions from October 2008 to September 2009, 93% of the company’s customers said they would recommend McCarthy & Stone to a friend and 94% were satisfied with the quality of their home. Both results place McCarthy & Stone amongst the top three highest performing major housebuilders in the UK and continue the company’s industry leading performance as the only housebuilder to receive five stars for five years in a row.
Derek Field, McCarthy & Stone’s director responsible for customer care, comments: “Being awarded five stars for customer satisfaction for the fifth year running is an amazing achievement and is testament both to our commitment to customer care and the fact our teams on site always go the extra mile to make sure every customer has a positive experience.
“We understand that the decision to move from the family home, sometimes after many years, can be daunting, so it’s important that we offer a personal service that offers help and support every step of the way. The nature of our developments means that customer satisfaction is very important to us and we are committed to ensuring our purchasers’ move is a pleasant one and that they are happy in their new home.
“We are always looking for ways in which we can improve the service we offer our residents and have recently incorporated the new Consumer Code for Home Builders (2010) into our Customer Charter which sets out the company’s standards of good practice.”
Mr & Mrs Stewart are just some of the company’s satisfied customers at its’ Kingsferry Court development in Renfrew, as Mr Stewart adds: “We’re very happy with the service we have received – we can’t fault the staff at all. Everyone has been very friendly. All the staff that we have dealt with throughout our move have been very helpful and welcoming.”
McCarthy & Stone is currently offering a range of one and two bedroom apartments across 12 locations in Scotland with a range of starting prices to suit a wide range of budgets.
All McCarthy & Stone retirement developments are designed to promote an active and independent lifestyle for the over 60s and include facilities such as a residents’ lounge, guest suite, a house manager and a lift. A security entrance system and 24-hour Careline provide peace of mind for both residents and their families and all properties are low maintenance and energy efficient.
See Also: McCarthy and Stone (109), Property News (6711), Scotland (25), Home Builders Federation (10), HBF (10), Customer Satisfaction Survey (3), Consumer Code for Home Builders (1), Kingsferry Court (9), Careline (20)
Date Published: 12 May 2010
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