Frequently Asked Questions

Below are some of our 'frequently asked questions'. If you are unable to find the answer to your query here or still need help, please Contact us.

Confused by property industry jargon? See our Property glossary and/or Industry abbreviations.

What is SmartNewHomes and what services do you offer?

SmartNewHomes is one of the leading property websites in the UK and has become an essential resource for buyers, sellers, owners and agents alike.

Is SmartNewHomes an estate agency?

We are not an estate agency. We are a property portal providing details of homes listed for sale/to rent by estate agents or developers.

How does SmartNewHomes make money?

The information and services we offer are completely FREE to the general public. We make our money by selling advertising, leads and other services to professionals/businesses.

Why is the location I entered not recognised by your search?

The most common cause of this is misspellings. Check that the place name or postcode you entered is spelled correctly. If you believe a location should be recognised and it is not, please contact us.

How do I obtain more details about properties listed for sale/to rent?

If you would like more information or to arrange a viewing for any property listed for sale or to rent on our website, simply select the 'Contact agent' link for the relevant property or call the telephone number displayed to contact the estate agent or developer who is marketing it.

Why am I yet to hear back from an agent I contacted via your website?

We're sorry that the agent or developer you have tried to contact has not responded promptly. We are constantly working with agents/developers to help ensure that all SmartNewHomes emails are responded to as quickly as possible. In the meantime, we recommend you contact them directly by telephone..

My home is for sale via an agent but it is not listed on SmartNewHomes. Why?

If your agent lists their properties on SmartNewHomes then it should appear on our website as soon as your agent has uploaded it to our database. If your agent does not list their properties on SmartNewHomes then you should request that they do so in order to maximise exposure for your property and enhance your chances of a successful sale.

Why is my property still on your website when it has been sold?

Your home may still appear on our website until the sale has been completed after which it should no longer appear on the site. If you have completed the sale and your property is still listed as 'for sale', please contact your agent to ensure that they update the status of your home on SmartNewHomes. Alternatively you can click on the 'Report Listing' button which is present on the right hand panel of the property details page and we will contact the agent on your behalf.

My home is listed for sale/rent but some of the details are incorrect. How do I fix this?

We receive property details directly from your estate agent and if there are any errors in your listing details you should contact them directly to inform them and request that these are updated accordingly.

Does SmartNewHomes accept private listings?

SmartNewHomes does not promote private listings and we work directly with estate agents who are bound by law to be truthful in their property marketing, which provides protection to both the buyer and seller. To ensure your property appears on our website, make sure you select an estate agent who lists their properties with us.

What is My Account?

As a registered user, you can use My Account to edit your profile, track your favourite listings, set your preferences and manage your saved searches and property alerts.

Why register on SmartNewHomes?

It's FREE and easy to register on SmartNewHomes and once registered you can save listings, setup property alerts, and much more...

How do I setup a property alert?

To sign up to a property alert simply perform a search on SmartNewHomes with your criteria and select 'create email alert' which you will find at the top of the search box after you have conducted your search.

Who can register on SmartNewHomes?

Anyone can register on SmartNewHomes provided they are over 18 years old - whether a buyer, seller, owner, agent or just interested in the property market.

Does it cost anything to register?

No, it is completely FREE to register on SmartNewHomes and to use any of our services. There are no hidden charges or payments required for any of the services on our website.

What do I do if I have forgotten my password?

When you try to Sign in to our website, you will see a link that offers a forgot password option. Simply enter your email address, press submit and an email will be sent to you enabling you to change your password.

How do I register on SmartNewHomes?

You may register by selecting the 'Register' link in the top right corner on any page or by following the registration process automatically for any of our services that require it.

Can I change my details?

Yes, you may change any of your login details at any time in My Account. Any changes you make will take effect immediately.

How do I change the location of property market updates I am receiving from you?

You may add to or amend any of the areas you are monitoring on SmartNewHomes in the MyPreferences section of My Account

Will my personal details remain secure?

We respect your privacy and are committed to protecting your personal information. We only use this information to contact you, keep you informed and to provide our services.

Will I receive junk email if I register on SmartNewHomes?

No, you will not get junk email from us and we will not pass your details to any other organisation without your permission. You may unsubscribe from any of our emails at any time in the email preferences section of My Account

How do I unsubscribe or change account details?

You may find a solution to any of your account related problems in the My Account section of our website:

  • If you wish to amend your account details you are able to do so by selecting 'Edit' under My Account.
  • You may unsubscribe or update your email preferences at any time in the My Account section of our website by selecting email preferences and following the instructions.