Help

Below are some of our 'frequently asked questions'. If you are unable to find the answer to your query here or still need help, please Contact us.

Confused by property industry jargon? See our Property glossary and/or Industry abbreviations.

General

What is SmartNewHomes and what services do you offer?

SmartNewHomes is one of the leading property websites in the UK and has become an essential resource for buyers, sellers, owners and agents alike.

Is SmartNewHomes an estate agency?

We are not an estate agency. We are a property portal providing details of homes listed for sale/to rent by agents and a resource providing information about current homes values, sold house prices, local statistics and more...

How does SmartNewHomes make money?

The information and services we offer are completely FREE to the general public. We make our money by selling advertising, leads and other services to professionals/businesses.

Why is the location I entered not recognised by your search?

The most common cause of this is misspellings. Check that the place name or postcode you entered is spelled correctly. If you believe a location should be recognised and it is not, please let us know by selecting Contact us.

How do I obtain more details about properties listed for sale/to rent?

If you would like more information or to arrange a viewing for any property listed for sale or to rent on our website, simply select the 'Contact agent' link for the relevant property to contact the estate agent who is marketing it.

Why am I yet to hear back from an agent I contacted via your website?

We're sorry that the agent you have tried to contact has not responded promptly. Please let us know which agent you are trying to reach by selecting Contact us and we will follow this up for you.

My home is for sale via an agent but it is not listed on SmartNewHomes. Why?

If your agent lists their properties on SmartNewHomes then it should appear on our website as soon as your agent has uploaded it to our database. If your agent does not list their properties on SmartNewHomes then you should request that they do so in order to maximise exposure for your property and enhance your chances of a successful sale.

Why is my property still on your website when it has been sold?

Your home may still appear on our website until the sale has been completed after which it should no longer appear on the site. If you have completed the sale and your property is still listed as 'for sale', please contact your agent to ensure that they update the status of your home on SmartNewHomes. Alternatively you can click on the 'Report listing content' button which is present on the right hand panel of the property details page and we will contact the agent on your behalf.

My home is listed for sale/rent but some of the details are incorrect. How do I fix this?

We receive property details directly from your agent and if there are any errors in your listing details you should contact them directly to inform them and request that these are updated accordingly. Alternatively you can click on the 'Report listing content' button which is present on the right hand panel of the property details page and we will contact the agent on your behalf.

Can I market my home directly on your website?

SmartNewHomes does not promote private listings and we work directly with estate agents who are bound by law to be truthful in their property marketing which provides protections to both the buyer and seller. To ensure your property appears on our website, make sure you select an agent who lists their properties with us.

My Account

What is My Account

As a registered user, you can use My Account to edit your profile, track your favourite homes, set your preferences and monitor/manage any contributions you have made on SmartNewHomes.

Why register on SmartNewHomes

It's FREE and easy to register on SmartNewHomes and once registered you can claim your home, add photos, set your alerts/preferences, register interest in homes not on the market and much more...

Who can register on SmartNewHomes

Anyone can register on SmartNewHomes provided they are over 18 years old - whether a buyer, seller, owner, agent or just interested in the property market.

Does it cost anything to register?

No, it is completely FREE to register on SmartNewHomes and to use any of our services. There are no hidden charges or payments required for any of the services on our website.

What do I do if I have forgotten my password?

When you try to Sign in to our website, you will see a link that offers a forgot password option. Simply enter your email address, press submit and an email will be sent to you enabling you to change your password.

How do I register on SmartNewHomes

You may register by selecting the 'Register' link in the top right corner on any page or by following the registration process automatically for any of our services that require it.

What is MyProfile?

Each registered user has a profile page that they may edit to tell other SmartNewHomes users about themselves. Any content you submit on SmartNewHomes will show a link to your profile page.

How do I edit/update MyProfile?

You can access your profile page and view your Public profile in My Account where you may also edit or update any information.

Who can view MyProfile?

Other users will see a link to your profile whenever you post content on SmartNewHomes. You may opt out of allowing other users to contact you in the MyPreferences section of My Account

Can I change my username, email address or password?

Yes, you may change any of your login details at any time in My Account Any changes you make will take effect immediately.

How do I change the location of property market updates I am receiving from you?

You may add to or amend any of the areas you are monitoring on SmartNewHomes in the MyPreferences section of My Account

Will my personal details remain secure?

We respect your privacy and are committed to protecting your personal information. We only use this information to contact you, keep you informed and to provide our services.

Will I receive junk email if I register on SmartNewHomes

No, you will not get junk email from us and we will not pass your details to any other organisation without your permission. You may unsubscribe from any of our emails at any time in My Account

Can I remove a property from the website?

The property details on our website are based on publicly available data from the Royal Mail, Land Registry and Registers of Scotland, and are supplemented with data provided by users of the SmartNewHomes community. Since much of our data comes from public sources, we do not permit deletions as this would prevent our services from being as valuable, however, if any information is incorrect in our database, please let us know and we will investigate the matter accordingly. You may, however remove any details you have added in My Account.

How do I unsubscribe or change account details?

You may find a solution to any of your account related problems in the My Account section of our website:

  • If you wish to amend your account details you are able to do so by selecting 'Edit' under MyAccount.
  • You may unsubscribe or update your email preferences at any time in the My Account section of our website by selecting email preferences and following the instructions.